In this webinar, Cathy A. Cucharale, President of Cucharale Consulting Group, LLC, and Bud Walder, VP of DataMotion will examine customer engagement, service and experience through the self-service portal and app lens. What options do self-service portals and apps provide to engage support teams when concierge service is needed to complete a transaction or resolve an issue? Are the appropriate levels of security and compliance available to enable a rich exchange of information, documents, forms and images? Signup to learn how a Secure Message Center can: -Enhance the customer experience -Simplify the support team response -Replace outmoded email encryption services -Boost data security profiles and compliance -Integrate seamlessly with existing apps, portals, contact centers and CRMs

Hora

20:00 - 21:00 hs GMT+1

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DataMotion
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