This webinar will cover the what and the why of measuring and monitoring in the technical support center. In addition to discussing some of the differences between a Service Desk and a Help Desk, we will cover: - The Why of Metrics - Industry Top Metrics – A Closer Look - Myths of Measuring - Back to Basics - Consequences of Automation and Artificial Intelligence - Monitoring: What and Why Measuring and monitoring help us understand and improve our performance for the organization, but it’s important to be aware of some of the unintended effects of and overemphasis on metrics, and talk about why metrics should not be considered goals, but rather should be mileposts. Who should attend: Directors and managers with responsibility for Service Desk or Help Desk operations About the speaker HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.

Hora

19:00 - 20:00 hs GMT+1

Organizador

IT Service Management
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Marzo / 2020 678 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 24 de Marzo de 2020
Mar 25 de Marzo de 2020
Mié 26 de Marzo de 2020
Jue 27 de Marzo de 2020
Vie 28 de Marzo de 2020
Sáb 29 de Marzo de 2020
Dom 01 de Marzo de 2020
Lun 02 de Marzo de 2020
Mar 03 de Marzo de 2020
Mié 04 de Marzo de 2020
Jue 05 de Marzo de 2020
Vie 06 de Marzo de 2020
Sáb 07 de Marzo de 2020
Dom 08 de Marzo de 2020
  • #Viz5 Launch

    18:00 - 19:00 hs GMT+1

    Fecha
    Dom 8-Mar-2020, 18:00 - 19:00 hs GMT+1
    Descripción
    Join us to hear why Operation Fistula, #MakeoverMonday and the Tableau Foundation are joining forces to Visualize Gender Equality. This initiative launches on 8th March 2020 and we will share our 'why' with you in this webinar. It is also your opportunity (...)
    Cerrar
Lun 09 de Marzo de 2020
Mar 10 de Marzo de 2020
Mié 11 de Marzo de 2020
Jue 12 de Marzo de 2020
Vie 13 de Marzo de 2020
Sáb 14 de Marzo de 2020
Dom 15 de Marzo de 2020
Lun 16 de Marzo de 2020
Mar 17 de Marzo de 2020
Mié 18 de Marzo de 2020
Jue 19 de Marzo de 2020