Día 4 de la conferencia online organizada por Shared Services and Outsourcing Network (SSON)

Following on from the Shared Services & Outsourcing Week in Orlando, SSON is excited to announce the return of the North American Shared Services & Outsourcing Digital Week. Taking place on 08-11 April and accessible through your desktop, we will explore the topics of; Customer experience (CX) in a digital world; Data Analytics and digital first mind-set and; Process transformation through automation through industry leading speakers, some of which are exclusive for our digital event. 

The North American Shared Services & Outsourcing Digital Week will examine the next generation of shared services and how digital disruption is changing the talent desired to manage and operate the business.  As organizations begin to challenge the way they work, automation opens new doors to enhancing knowledge based work and expansion of the service catalog.

La Agenda del Día:

0930 – 1030 US ET

How We Can Use The Theory of Constraints in a Shared Services Environment

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. Theory of Constraints (ToC)  has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this session, participants will learn how to use ToC practices to drive breakthrough results in shared services.


Speaker:  Yazdi Bagli, SVP, Global Business Services, Walmart


1100 - 1200 US ET **Only Available Online**

Analyzing the Super Bowl from a Shared Services Replay Booth

Learn how using a 'human in the loop' approach to data analytics is the secret sauce to delivering business value and data insights.  


Speaker: Cindy Gallagher, CEO, Liberty Source


1300 - 1400 US ET

Transforming McDonald's GBS from the Inside Out

The journey of McDonald’s Global Business Services organization began over 2 decades ago. Since that time their organization has grown and evolved to become a global, multi-functional organization built on world-class practices.  .

Speaker: Debbie Ballard, Vice President, GBS, McDonald’s

Hora

15:30 - 20:00 hs GMT+1

Organizador

Shared Services and Outsourcing Network (SSON)
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